Level of experience: Mid-Senior
Education level: Degree
Reports to: Consumer Tech Account Director
Start date: Immediate
Type of role: Permanent
Candidate requirements:
- We are looking for an experienced B2C Tech PR account manager to serve our clients with exceptional care and professionalism.
- You must be passionate about consumer technology and possess the creativity and strategic thinking necessary to achieve great results.
- You must be active and clear on commercial value on social media channels (LinkedIn, Facebook, YouTube, Instagram, WhatsApp, TikTok).
- You must be able to self-manage; we don’t micromanage here but you need to deliver tangible results.
- Quality of output must be at your core. Seriously… quality rules at DUO and so all A-types welcome.
- If you join our team, you will be given total control over your career and your success; don’t expect anyone else to manage this for you.
- You will need to have lots of energy, be personally-driven, results-focused, creative, resourceful, able to deal with issues directly and willing to accept full responsibility.
- Team is at the core of everything we do, so you must be someone who will never abandon a teammate and who is comfortable letting others win/shine.
- You have to be in it for the long-haul. There will be bumps in the road and success depends on your ability to adapt, be flexible, change gear when needed and be reliable.
Principal Job Responsibilities (Duties include, but are not limited to):
- Account Management: Oversee the day-to-day management of client accounts and campaigns, ensuring they are delivered on time, within budget, and to the highest standard. Quality assured delivery of the team and its outputs including proposals and pitches.
- Client Relationship Management: Build and maintain strong, long-term relationships with consumer tech clients, acting as their primary point of contact (with support from the AD) and ensuring their needs and goals are met.
- Campaign Development: Manage the development and implementation of innovative PR and digital marketing campaigns that align with client objectives ensuring they resonate with target consumer tech audiences (with support from AD/BUD and our digital team).
- Digital Campaign Management: Coordinate and manage Consumer Digital marketing and social media campaigns for optimum results with our digital team.
- Media Relations: Drive key media coverage for your clients with the support of a journalist writer and media relations specialist.
- Collaboration: Work closely with internal teams to ensure seamless execution of campaigns and effective communication between all parties.
- Market Insights: Stay up-to-date with the latest consumer tech trends and insights to inform and inspire creative solutions for clients.
- Reporting and Analysis: Provide clients with monthly reports and regular updates on campaign performance, using insights to make recommendations.
Qualifications and Experience:
- Matric – essential
- Relevant tertiary qualification. Degree essential.
- 2+ years in an Account Manager role at an agency or 3+ years in-house PR & Communications at management level.
- Solid understanding of the local tech landscape – essential.
- Existing tech, business and consumer media relations – critical.
- Press and digital writing experience – advantageous.
- Experience using Google Workspace – advantageous.
Benefits (all only after probation):
- Prioritising work-life balance. No weekend work or after hours work encouraged, only when necessary to meet consumer client needs.
- Payment of market-related salaries and annual increases.
- Annual performance bonuses driven by the achievement of Key Performance Indicators – given that the company makes its targets too.
- We have a 20-year track record of paying annual bonuses for staff that meet KPIs
- Annual performance and career discussions.
- Personal career development plans. Focus on individual career development.
- Training – monthly at various levels including leadership training for those selected.
- Knowledge sharing sessions monthly presented by internal or external resources.
- Access to industry and PR related events (budget allocated per individual).
- Bonus leave over the Christmas and New Year period potentially bringing total leave to 20 days per annum.
- Bonus leave on birthdays.
- Ad hoc and ex gratia reward and recognition thank you like flowers and/or vouchers and duvet days.
- Flexible work hours policy. T&Cs apply. This is a remote working position.
- Tribe incentive policy which is customised to each individual’s motivators and reward requirements.
- An incredible client base who truly value our service offering. We don’t tolerate abusive client (or staff) relationships and you are protected from this at DUO at all times
- Respect and integrity are critical to our ecosystem.
Personal development responsibilities (continual):
- Proactively remain abreast of tech and consumer trends and industry knowledge.
- Self-study search in order to develop both technical and soft skills.
- Actively knowledge-share with colleagues.
To apply, send through your CV, qualifications, references and a recent payslip via the application form below.
